How we continue to serve our community through COVID-19
July 12, 2022 Update
Our front lobby at 190 Hanlon Creek Blvd. is open to the public – however the rest of the building remains closed, and we are still closed for animal viewing.
We also still require masks to enter the building, and will do so until at least the end of July. We will update our website when we will re-open for animal viewings.
Masked visitors are able to enter the front doors of the building to speak with our Client Services team. Donations may also be dropped off in the front lobby.
If you would still prefer curbside assistance, when you arrive at GHS please call 519-824-3091. Our staff can assist you outside.
As a reminder, we are not yet open for animal viewings. Adoptions are still being done virtually (click here to learn more about the process).
When will GHS be fully open to the public?
We will continue to follow public health measures recommended and required in accordance with Wellington-Dufferin-Guelph (WDG) Public Health standards. The re-opening will continue to be delayed as needed, for the safety of the animals, our staff, and our community.
For now, here is how we will continue servicing our community…
- Adoptions will continue virtually for now, with in-person meet and greets with our dogs by appointment
- Surrenders are available by appointment. Please call 519-824-3091, or email email@example.com
- Our retail sales are available in the front lobby, or for curbside pick-up. Please call 519-824-3091 to place your order.
Overall, please be patient, as we are experiencing higher than normal call volumes for our Reception Team.
Vaccination Status and COVID Screening
- GHS will not be checking vaccination status for those simply entering the lobby. However, volunteers, guests with tour appointments, or individuals on-site to perform an essential service will be asked to show proof of their COVID-19 vaccinations.
- Anyone entering the building beyond the lobby (staff, volunteers, individuals performing an essential service) must fill out our online COVID screening form. CLICK HERE FOR THE FORM.
Questions? Call us at 519-824-3091 or email firstname.lastname@example.org.
Even though GHS remains closed to the public, our essential services to the community are still active every day (Services webpage):
- We are available 24 hours a day, 7 days a week for animal emergencies.
- We are available to provide emergency boarding to pets, especially if an owner is being hospitalized, evicted, or arrested.
- We will help any lost pets in the community and continue efforts to reunite pets with their owners as quickly as possible.
- Should you be unable to care for your pet, we remain available to bring pets into our care (prioritizing urgent cases).
- Contactless and virtual adoptions for all available animals.
- We are here to assist the community with injured, sick, or orphaned wildlife
HOURS OF OPERATION
We are open from 9 am to 5 pm Monday to Friday, and 10 am to 4 pm Saturday to Sunday.
Please call us at 519-824-3091 or email us at email@example.com during business hours, with any questions you may have. If you have an emergency after hours, still call our main line and follow the prompts to report an after-hours emergency.
We continue to provide Animal Services to the City of Guelph, Township of Centre Wellington, and Guelph/Eramosa Township. Calls will be responded to calls on an as-needed basis. All calls will be prioritized based on the level of urgency and available staffing. If you have a concern, please call us at 519-824-3091.
Contactless adoptions have been going very well. During COVID-19, we have found #HappyTails for 800 animals (and counting)! They are now in loving homes living their best life.
Our virtual and/or phone adoption meetings will continue by appointment only. Please visit our Available Animals webpage to view all of our animals available for adoption and to view our contactless adoption process. If you see an animal you like, that would be a good match for your family/home, follow this process to bring home your new furry family member.
We are currently accepting physical donations Monday through Sunday during our normal business hours.
Please review our Wish List prior to dropping off your donations to ensure we are currently accepting your items. We ask that you please drop-off your donations in labelled (e.g. Towels/Toys/Food) plastic bags for easy disinfection.
Unable to drop off donations? You may consider purchasing items most needed for our animals, through our Amazon Wishlist.
We appreciate any monetary donations you can make in support of the over 120 animals currently in our care.
LOST & FOUND PETS
If you have lost a pet, please file a lost report online HERE.
If you have found a pet, please call us at 519-824-3091 (if it’s after-hours, follow the prompts for an after-hours emergency).
If you need to claim your lost pet, please call us at 519-824-3091 to arrange an appointment to pick-up your pet.
Follow GHS Found Pets on Facebook to all pet lost pets currently in our care: https://www.facebook.com/GHSfoundpets/
Please rest assured that we have a very dedicated team that will ensure the health and well-being of animals in our care throughout this pandemic. We are also placing animals into our dedicated foster homes. Our focus must be on keeping our team of staff and volunteers healthy throughout this pandemic, in order to ensure we are available to care for our community’s animals. Animals currently in our care are relying solely on us for their well-being, and we need to available to care for them. We are all in this together and if we all take these precautions now, we can all do our part to decrease the impact of COVID-19 on Guelph & Wellington County. As always, we remain committed to ensuring all animals in our community are cared for and protected.
A reminder that if you have a concern about animal abuse or neglect, please continue to call 1-833-9-ANIMAL.
While our wildlife driver volunteers were busy helping us all summer, our in-shelter volunteers returned as of September 2021. It was their first time in our new building, and they were the first volunteers in-shelter since March 2020. It has been incredible having them back, and the animals are so grateful for the extra cuddles and walks.
Head over to our Volunteer page to learn more about our volunteer program and the different volunteer roles we have here at the shelter. If you see a role that interests you, keep an eye on our website or follow us on social media for announcements regarding volunteer recruitment. Once open, online application forms will be available on our website.
PLANNING AHEAD FOR YOUR PET IN THE CASE OF AN EMERGENCY
During these uncertain times, it is important to plan ahead.
Check out this Pet Emergency Checklist from our friends at BCSPCA.
Check out this Pet Emergency Checklist from our friends at DocuPet.
Stay up to date by following GHS on social media: