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COVID-19 UPDATES

How we continue to serve our community through COVID-19 background

How we continue to serve our community through COVID-19

January 3, 2022 Update

After enjoying an open front lobby since November, GHS has made the difficult decision to return to curbside-only as of January 3, 2022. Our front doors are locked, and we remain closed to the public. Our front desk staff can assist you, and meet you curbside.

If you arrive at GHS and need assistance during business hours, please call 519-824-3091. We will remain closed as we await more information on this latest wave of COVID-19. We are hopeful these changes will be short-lived.

As a reminder, we are not yet open for animal viewings. Adoptions are still being done virtually (click here to learn more about the process).

Again, simply call 519-824-3091 upon arrival at our building, and staff can assist you outside.

When will GHS be fully open to the public? 

We will continue to follow public health measures recommended and required in accordance with Wellington-Dufferin-Guelph (WDG) Public Health standards. The re-opening will continue to be delayed as needed, for the safety of the animals, our staff, and our community.

For now, here is how we will continue servicing our community…

  • Adoptions will continue virtually for now, with in-person meet and greets with our dogs by appointment
  • Surrenders are available by appointment. Please call 519-824-3091, or email intake@guelphhumane.ca
  • Our retail sales are available in the front lobby, or for curbside pick-up. Please call 519-824-3091 to place your order.

Overall, please be patient, as we are experiencing higher than normal call volumes for our Reception Team.

Vaccination Status and COVID Screening

  • GHS will not be checking vaccination status for those simply entering the lobby. However, volunteers, guests with tour appointments, or individuals on-site to perform an essential service will be asked to show proof of their COVID-19 vaccinations.
  • Anyone entering the building beyond the lobby (staff, volunteers, individuals performing an essential service) must fill out our online COVID screening form. CLICK HERE FOR THE FORM.

Questions? Call us at 519-824-3091 or email info@guelphhumane.ca.

 

Even though GHS remains closed to the public, our essential services to the community are still active every day (Services webpage):

 

HOURS OF OPERATION

We are open from 9 am to 5 pm Monday to Friday, and 10 am to 4 pm Saturday to Sunday.

Please call us at 519-824-3091 or email us at info@guelphhumane.ca during business hours, with any questions you may have. If you have an emergency after hours, still call our main line and follow the prompts to report an after-hours emergency.

ANIMAL SERVICES

We continue to provide Animal Services to the City of Guelph, Township of Centre Wellington, and Guelph/Eramosa Township. Calls will be responded to calls on an as-needed basis. All calls will be prioritized based on the level of urgency and available staffing. If you have a concern, please call us at 519-824-3091.

ADOPTIONS

Contactless adoptions have been going very well. During COVID-19, we have found #HappyTails for 800 animals (and counting)! They are now in loving homes living their best life.

Our virtual and/or phone adoption meetings will continue by appointment only. Please visit our Available Animals webpage to view all of our animals available for adoption and to view our contactless adoption process. If you see an animal you like, that would be a good match for your family/home, follow this process to bring home your new furry family member.

AVAILABLE ANIMALS 

DONATIONS

We are currently accepting physical donations Monday through Sunday during our normal business hours.

Please review our Wish List prior to dropping off your donations to ensure we are currently accepting your items. We ask that you please drop-off your donations in labelled (e.g. Towels/Toys/Food) plastic bags for easy disinfection.

Unable to drop off donations? You may consider purchasing items most needed for our animals, through our Amazon Wishlist.

We appreciate any monetary donations you can make in support of the over 120 animals currently in our care.

I WANT TO MAKE A LIFESAVING GIFT

 

LOST & FOUND PETS

If you have lost a pet, please file a lost report online HERE.

If you have found a pet, please call us at 519-824-3091 (if it’s after-hours, follow the prompts for an after-hours emergency).

If you need to claim your lost pet, please call us at 519-824-3091 to arrange an appointment to pick-up your pet.

Follow GHS Found Pets on Facebook to all pet lost pets currently in our care: https://www.facebook.com/GHSfoundpets/

 

ANIMAL CARE

Please rest assured that we have a very dedicated team that will ensure the health and well-being of animals in our care throughout this pandemic. We are also placing animals into our dedicated foster homes. Our focus must be on keeping our team of staff and volunteers healthy throughout this pandemic, in order to ensure we are available to care for our community’s animals. Animals currently in our care are relying solely on us for their well-being, and we need to available to care for them. We are all in this together and if we all take these precautions now, we can all do our part to decrease the impact of COVID-19 on Guelph & Wellington County. As always, we remain committed to ensuring all animals in our community are cared for and protected.

A reminder that if you have a concern about animal abuse or neglect, please continue to call 1-833-9-ANIMAL.

 

VOLUNTEERS

While our wildlife driver volunteers were busy helping us all summer, our in-shelter volunteers returned as of September 2021. It was their first time in our new building, and they were the first volunteers in-shelter since March 2020. It has been incredible having them back, and the animals are so grateful for the extra cuddles and walks.

Head over to our Volunteer page to learn more about our volunteer program and the different volunteer roles we have here at the shelter. If you see a role that interests you, keep an eye on our website or follow us on social media for announcements regarding volunteer recruitment. Once open, online application forms will be available on our website.

 

PLANNING AHEAD FOR YOUR PET IN THE CASE OF AN EMERGENCY

During these uncertain times, it is important to plan ahead.

Check out this Pet Emergency Checklist from our friends at BCSPCA.

Check out this Pet Emergency Checklist from our friends at DocuPet.

 

Stay up to date by following GHS on social media:

Facebook
Instagram
Twitter

 

NEWS RELEASES:

NEWS RELEASE – The Guelph Humane Society is ensuring animals are safe and cared for while closed to the public

NEWS RELEASE – The Guelph Humane Society is opening virtual and contactless pet adoptions

NEWS RELEASE – The Guelph Humane Society is preparing for a busy kitten season, despite COVID-19 closures

 

Help vulnerable animals now!