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How we continue to serve our community through COVID-19 background

How we continue to serve our community through COVID-19


January 14, 2021 Update: Ontario’s “stay-at-home order” came into effect 12:01 am on January 14, and residents are being asked to only leave their homes for essential purposes. This stay-at-home order, which is expected to last for at least 28 days, does not effect any of our current operations at GHS – with the exception of dropping off physical donations at the shelter. GHS is putting our Saturday donation drop-offs on hold until the stay-at-home order ends (read more here). The building remains closed to visitors, however GHS continues to remain “open”- virtually and safely providing services to our community. As the situation evolves, we are constantly reassessing the best ways to serve you while our physical facility needs to remain closed.

Our building is small but mighty. Our staff have introduced creative ways to continue our important work while maintaining appropriate physical distancing in accordance with Wellington-Dufferin-Guelph (WDG) Public Health standards. At this time, we are unable to welcome more people into the building outside our staffing needs. We unfortunately cannot properly physically distance with a higher building occupancy. This is another top reason why we are so excited to be moving into our new building early next year (Learn more HERE).

For now, here is how we will continue servicing our community…

Adoption and surrenders will be available by appointment. Our retail sales are now open for curbside pick-up, please call 519-824-3091 to place your order. All payments, whenever possible, will be done via phone for contactless pick-up. Overall, please be patient, as we are experiencing higher than normal call volumes for our Reception Team. If you must enter the building to perform an essential service, you are required to wear a mask and sanitize prior to entering the building. You must also complete our online COVID-19 Screening Form.

Even though we are unable to have you drop-in to visit our available animals, we are still doing what we do best–providing care and protection to all animals.

Please rest assured that we have a very dedicated team that will ensure the health and well-being of animals in our care. We are also placing most animals into dedicated foster homes. As always, we remain committed to ensuring all animals in our community are cared for and protected.

Questions? Call us at 519-824-3091 or email info@guelphhumane.ca.


Even though GHS will remain closed, our essential services to the community are still active every day (Services webpage):

  • We are available 24 hours a day, 7 days a week for animal emergencies.
  • We are available to provide emergency boarding to pets, especially if an owner is being hospitalized, evicted, or arrested.
  • We will help any lost pets in the community and continue efforts to reunite pets with their owners as quickly as possible.
  • Should you be unable to care for your pet,we remain available to bring pets into our care (prioritizing urgent cases).
  • Contactless and virtual adoptions for all available animals.
  • We are here to assist the community with injured, sick, or orphaned wildlife.
  • Retail purchases of select Royal Canin products available for curbside pick-up and purchase via phone.



We will be answering our phone and monitoring emails from 9 am to 5 pm Monday to Friday, and 10 am to 4 pm Saturday to Sunday. Most services are available by appointment only.

Please call us at 519-824-3091 or email us at info@guelphhumane.ca during business hours, with any questions you may have. If you have an emergency after hours, please call 1-855-333-3385.



We will continue to provide Animal Services to the City of Guelph, Township of Centre Wellington, and Guelph/Eramosa Township. Calls will be responded to calls on an as-needed basis. All calls will be prioritized based on the level of urgency and available staffing. If you have a concern, please call us at 519-824-3091.



Contactless adoptions have been going very well. During COVID-19, we have found #HappyTails for hundreds of animals (and counting)! They are now in loving homes living their best life.

Our virtual and/or phone adoption meetings will continue by appointment only. Please visit our Available Animals webpage to view all of our animals available for adoption and to view our contactless adoption process. If you see an animal you like, that would be a good match for your family/home, follow this process to bring home your new furry family member.




Due to COVID-19 infection prevention protocols, we are only able to accept physical donation drop-offs at 500 Wellington St. W. on SATURDAYs during shelter hours (10am-4pm) at this time. Please review our Wish List prior to dropping off your donations to ensure we are currently accepting your items. We ask that you please drop-off your donations in labelled (e.g. Towels/Toys/Food) plastic bags for easy disinfection.

Unable to drop off donations on Saturdays? You may consider purchasing items most needed for our animals, through our Amazon Wishlist.

We appreciate any monetary donations you can make in support of the over 120 animals currently in our care.



OUR NEW HOME – Unleashing Hope

We are happy to announce that construction for our new building is well underway! Devlan Construction has been busy working on completing the steel roofing window and HVAC installation, insulation, and electrical work, all with social distancing measures and safety precautions in place. Thank you to everyone who has donated to help make our new home a reality!

See more about our Unleashing Hope New Building Campaign HERE.



If you have lost a pet, please file a lost report online HERE.

If you have found a pet, please call us at 519-824-3091 during business hours. If it is after hours, please call 1-855-333-3385.

If you need to claim your lost pet, please call us at 519-824-3091 to arrange an appointment to pick-up your pet.

Follow GHS Found Pets on Facebook to all pet lost pets currently in our care: https://www.facebook.com/GHSfoundpets/



Please rest assured that we have a very dedicated team that will ensure the health and well-being of animals in our care throughout this pandemic. We are also placing animals into our dedicated foster homes. Our focus must be on keeping our team of staff and volunteers healthy throughout this pandemic, in order to ensure we are available to care for our community’s animals. Animals currently in our care are relying solely on us for their well-being, and we need to available to care for them. We are all in this together and if we all take these precautions now, we can all do our part to decrease the impact of COVID-19 on Guelph & Wellington County. As always, we remain committed to ensuring all animals in our community are cared for and protected.

A reminder that if you have a concern about animal abuse or neglect, please continue to call 1-833-9-ANIMAL.



We miss you. Due to space limitations, we sadly are unable to welcome you back yet.

Here are some positions we continue to need help with:

  • Wildlife driving
  • Companion Animal driving
  • Drivers for bottle return, donation pick-ups, deliveries, etc.
  • Lawn and garden maintenance

Consider hosting your own event in support of GHS animals!

Click here to see how you can help our animals


Please be assured that animals in our care will continue to receive the care they need, either at GHS or in a foster home. As always, our committed staff will ensure the animals are cared for. We are also taking every precaution to ensure the health and safety of our staff.

Thank you to our hundreds of dedicated volunteers. We look forward to welcoming you back when it is safe to do so!



Animals in our care are currently receiving extra love and attention with our existing fosters while the shelter is closed to the public. At this time, we are not recruiting new foster volunteers, however it is likely that this could change. If you are interested in becoming a foster volunteer, please review the general information on our foster program HERE before you apply. All applications submitted will be held for when future needs arise. If you have any further questions about our foster program, please feel free to email our Volunteer & Education Coordinator at foster@guelphhumane.ca.




During these uncertain times, it is important to plan ahead.

Check out this Pet Emergency Checklist from our friends at BCSPCA.

Check out this Pet Emergency Checklist from our friends at DocuPet.


Stay up to date by following GHS on social media:




NEWS RELEASE – The Guelph Humane Society is ensuring animals are safe and cared for while closed to the public

NEWS RELEASE – The Guelph Humane Society is opening virtual and contactless pet adoptions

NEWS RELEASE – The Guelph Humane Society is preparing for a busy kitten season, despite COVID-19 closures


Help vulnerable animals now!