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Important updates of our programs and services during COVID-19 background

Important updates of our programs and services during COVID-19

On May 14, 2020, the Ontario government announced that they have allowed animal shelters to re-open, allowing public access to these facilities – only if it is safe to do so. At this time, GHS will need to remain closed for a little longer. We want to note that the Province remains in a public health emergency, meaning we are advised to continue to engage in public health safety measures. We are reviewing our current building layout, processes, and programs to ensure we are delivering safe practices in all aspects of our organization. Until it is safe to do, we will not open to the public.

We have been innovative in our service offerings providing contactless adoptions, over the phone licensing and animal triage, staff are spacing themselves out/keeping safe distances during work hours, and minimizing the number of staff in the building at one time – while still maintaining a high level of care. These initiatives will be continued, as we develop further protocols for staff, animals, and the public entering who will be entering our small building.  We have a responsibility to continue to deliver services while ensuring that we continue to decrease COVID-19 exposure.

Please be rest assured that we have a very dedicated team that will ensure the health and well-being of animals in our care. We are also placing some animals into our dedicated foster homes. As always, we remain committed to ensuring all animals in our community are cared for and protected.

Even though GHS will remain closed for a little longer, our essential services to the community are still active every day:

Thank you for your patience as we continue to work through the needs of our organization in order to re-open safely!



We will be answering our phone and monitoring emails from 9 am to 5 pm Monday to Friday, and 10 am to 4 pm Saturday to Sunday. Most services will be available by appointment only.

Please call us at 519-824-3091 or email us at info@guelphhumane.ca during business hours, if you have any questions. If you have an emergency after hours, please call 1-855-333-3385.



Our animals have waited long enough for a loving family and our team has researched safe ways to do non-contact adoptions – we are ready to slowly make adoptions happen virtually and safely. We want our animals to find loving homes and even though they are enjoying a comfy foster home during this unprecedented time, we have made the decision that this is the best option for the animals in our care. Virtual and/or phone adoption meetings will happen by appointment only.

Please visit our Available Animals webpage to view all of our animals available for adoption. If you see an animal you like and would be a good match for your family/home, please email adoptions@guelphhumane.ca !

We do our best to respond to every email in a timely manner, but we receive a high volume of emails. As such, we recommend submitting an Expression of Interest Form (EOI Form) with your questions that aren’t answered in the pet’s online profile. This will give our team a better understanding of your priorities as a pet owner and a complete picture of your home. We will be happy to address your specific questions when the Adoptions Team connects with you to discuss your EOI Form. You can find EOI forms on the Available Animals webpage.



At this time, we are not recruiting new fosters. Be rest assured that animals in our care are currently receiving extra love and attention with our existing fosters while the shelter is closed to the public.

It is likely that this could change and if you are interested in fostering with us long-term, please fill out a foster application on our website HERE. Please review the general information on our foster program before you apply. If you have any further questions about our foster program, please feel free to email our Volunteer & Education Coordinator at foster@guelphhumane.ca.



If you have lost a pet, please file a lost report online: https://guelphhumane.ca/services/lost-found/

If you have found a pet, please call us at 519-824-3091 during business hours. If it is after hours, please call 1-855-333-3385.

If you need to claim your lost pet, please call us at 519-824-3091 to arrange an appointment to pick-up your pet.

Follow GHS Found Pets on Facebook to all pet lost pets currently in our care: https://www.facebook.com/GHSfoundpets/



We will continue to provide Animal Services to the City of Guelph, Township of Centre Wellington, and Guelph/Eramosa Township. Calls will be responded to calls on an as-needed basis. All calls will be triaged based on the level of urgency and available staffing. If you have a concern, please call us at 519-824-3091.



As we cannot accept physical donations at 500 Wellington St. W. at this time (unless purchased through our Amazon Wishlist visit here: t.ly/PWnl8). We appreciate any monetary donations you can make in support of the over 120 animals currently in our care. https://guelphhumane.ca/get-involved/donate/



OUR NEW HOME – Unleashing Hope

We are happy to announce that construction for our new building has resumed as of May 14! Thanks to the announcement of Phase 1 of the opening of Ontario’s services and businesses, Devlan Construction is already back at work, focusing on roofing installation, insulation, and electrical work, with social distancing measures and additional safety precautions in place. Thank you to everyone who has donated to help make our new home a reality! See more about our Unleashing Hope New Building Campaign HERE.



Please rest assured that we have a very dedicated team that will ensure the health and well-being of animals in our care throughout this pandemic. We are also placing some animals into our dedicated foster homes until we can reopen our facility. Our focus must be on keeping our team of staff and volunteers healthy throughout this pandemic, in order to ensure we are available to care for our community’s animals. Animals currently in our care are relying solely on us for their well-being, and we need to available to care for them. We are all in this together and if we all take these precautions now, we can all do our part to decrease the impact of COVID-19 on Guelph & Wellington County. As always, we remain committed to ensuring all animals in our community are cared for and protected.

A reminder that if you have a concern of animal abuse or neglect, please continue to call 1-833-9-ANIMAL.



Effective immediately, GHS is cancelling all volunteers shifts until further notice.

Please be assured that animals in our care will continue to receive the care they need, either at GHS or in a foster home. As always, our committed staff will ensure the animals are cared for. We are also taking every precaution to ensure the health and safety of our staff during this emergency.

We still may contact volunteer wildlife drivers for transfer of sick, injured, and orphaned wildlife to our partner wildlife rehabilitation centers.  We will put steps in place that respect social distancing in those cases.

Thank you to our hundreds of dedicated volunteers. We look forward to welcoming you back when it is safe to do so!



During these uncertain times, it is important to plan ahead.

Check out this Pet Emergency Checklist from our friends at BCSPCA.

Check out this Pet Emergency Checklist from our friends at DocuPet.

Stay up to date by following GHS on social media:




NEWS RELEASE – The Guelph Humane Society is ensuring animals are safe and cared for while closed to the public

NEWS RELEASE – The Guelph Humane Society is opening virtual and contactless pet adoptions

NEWS RELEASE – The Guelph Humane Society is preparing for a busy kitten season, despite COVID-19 closures