If you believe an animal is being abused, neglected or is otherwise in distress, contact the Ontario Animal Protection Call Centre. The call centre is available 24 hours a day, seven days a week.
If you are unsure whether a situation should be reported, you can call the centre for guidance.
Who Investigates Animal Welfare Concerns?
The Provincial Animal Welfare Services Act, 2019 (PAWS Act,) is Ontario’s primary legislation protecting animals from abuse, neglect and distress. Enforcement is the responsibility of Animal Welfare Services (AWS), a division of Ontario’s Ministry of the Solicitor General.
The Act sets out standards of care and gives animal welfare inspectors powers to investigate concerns, issue orders, remove animals from distress, and lay charges where appropriate.
Guelph Humane Society (GHS) Animal Services Officers do not have the authority to investigate animal cruelty complaints or enforce the PAWS Act. However, GHS works with Ontario Animal Welfare Services and may be asked to assist with a response under the direction of a provincial animal welfare inspector.
To report suspected animal abuse or neglect, call 1-833-9-ANIMAL (1-833-926-4625).
When to Contact GHS
If your concern is not related to suspected abuse or neglect and you need animal services assistance, please call GHS at 519-824-3091. Our Animal Services line is available 24 hours a day, seven days a week.
Depending on your municipality, GHS may be able to assist with sick, injured or orphaned animals, stray or found animals, dogs at large and other animal-related concerns.